Effective Date: March 20, 2026
Last Updated: March 20, 2026

Alien Air Service LLC ("we," "us," or "our") operates the website alienairservice.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide through our website forms:

  • Booking Form: name, phone number, email address, ZIP code, service type, preferred date and time
  • Contact Form: name, email address, phone number, message
  • Careers Form: name, email address, phone number, job application details
  • Newsletter Subscription: email address

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address, browser type, operating system
  • Pages visited, time spent on pages, referring URLs
  • Device type and screen resolution
  • Interaction data such as clicks, scrolls, and mouse movements (via heatmaps and session recordings)

This information is only collected after you provide consent through our cookie consent banner.

Analytics and Tracking Technologies

We use the following third-party analytics and advertising services:

  • Google Analytics 4 (GA4): Measures website traffic and user behavior. Sets cookies including _ga, _ga_*, and _gid.
  • Google Tag Manager (GTM): Manages analytics and advertising tags on our website.
  • Microsoft Clarity: Provides heatmaps and session recordings to help us understand how visitors interact with our website.
  • Google Ads: Used for advertising purposes with your consent. May set cookies including _gcl_*.

Cookies and Consent

We implement Google Consent Mode v2 to manage cookie consent. All analytics and advertising cookies are blocked by default until you provide consent through our on-site cookie banner.

Cookie Types

  • Analytics Cookies (_ga, _ga_*, _gid): Help us understand how visitors use our site. Only set after you click "Accept All."
  • Advertising Cookies (_gcl_*): Used to measure the effectiveness of our advertising campaigns. Only set after you click "Accept All."

Your consent preference is stored in your browser's localStorage under the key cookie_consent. You can withdraw consent at any time by clearing your browser's local storage and cookies, then declining on your next visit.

How We Use Your Information

We use the information we collect to:

  • Respond to your service inquiries, booking requests, and contact form submissions
  • Schedule HVAC and plumbing appointments
  • Process job applications
  • Send newsletter updates (if you subscribe)
  • Analyze website traffic and improve our website and services
  • Measure advertising effectiveness

Third-Party Service Providers

We share information with the following third-party services that help us operate our website:

  • Google LLC: Analytics (GA4), advertising (Google Ads), and tag management (GTM)
  • Microsoft Corporation: Heatmaps and session recordings (Clarity)

These providers process data in accordance with their own privacy policies. We do not sell your personal information to any third party.

Data Retention

  • Form submissions: Stored indefinitely for business records and customer service purposes.
  • Analytics data: Retained for 14 months through Google Analytics, after which it is automatically deleted.
  • Newsletter subscriptions: Retained until you unsubscribe.

Data Security

We use commercially reasonable security measures to protect your personal information, including SSL/TLS encryption for data transmitted through our website, server-level security headers, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Nevada Residents (SB 220)

Under Nevada Senate Bill 220, Nevada residents have the right to submit a verified request directing us not to sell their personal information. We do not sell your personal information. If you wish to submit an opt-out request or have questions about our data practices, please contact us at info@alienairservice.com.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at info@alienairservice.com. We will respond to verifiable requests within 45 days.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Alien Air Service LLC
Las Vegas, NV
Email: info@alienairservice.com
Phone: (702) 555-1234